Re-architecting the night shift at a multi-site Harare retail group.
Nine sites, one operations picture. Guards on biometric clock-in, patrols enforced by checkpoint scan, every OB entry live to a single Harare control room. In twelve months, after-hours incidents fell 68% and the client stopped keeping a separate alarm service.
- Drop in after-hours incidents (12 mo)
- 68%
- Average verified-alarm response
- < 9 min
- Sites brought onto one operational picture
- 9
- Stock-loss events on monitored sites, 2025 YTD
- 0
The client ran nine retail sites across Harare — each with its own guarding contractor, its own alarm service, its own paper OB book, and no way to see any of it from head office until the monthly incident meeting.
After-hours shrinkage was climbing. One site had a confirmed insider-assisted burglary that nobody at head office knew about until the insurance claim hit the finance team's inbox three weeks later.
The CFO asked a simple question: when something happens at site three, who knows, when, and what do they do? Nobody had a clean answer.
We took over all nine sites on a single contract, consolidated the officer pool under our supervision structure, and put every site on our control-room platform from day one.
Every officer clocked in via biometric face-verification. Every patrol run was enforced with NFC checkpoint scans. Every OB entry — handover, incident, observation, visitor — landed in our Harare control room in real time, tagged by site.
We ran a ninety-day intensive rotation: controllers on every shift, weekly review with the client's head of operations, monthly site-level reports delivered to the CFO. After three months we moved to a steady-state rotation and the client stopped asking.
By month twelve: after-hours incidents down 68%, average verified-alarm response under nine minutes in the CBD, zero stock-loss events on monitored stores in the second half of the year.
The client decommissioned their separate alarm service and closed the monthly incident meeting — every relevant number is now on the dashboard.
The head of operations has moved from reactive (reading about last night's incident) to proactive (reviewing the weekly patrol-compliance and shift-integrity trend).
Most security firms send you guards. CliffSecurity sent us guards, a control room, and a working set of dashboards. The difference shows up in the incident log — or rather, in how short ours has become.
Bring your site to this standard.
Single deployment or multi-site footprint — same methodology, same platform, same reporting discipline.